We take pride in delivering world-class service to all of our customers. Read what some of our satisfied clients have said about us!
“Bill is a highly qualified and capable Senior Field Engineer. He was instumental in setting up our Spectrometer and he was able to trouble shoot our problems when other technicians were stumped. He goes above and beyond the normal call of duty to make sure his customers problems are solved and that they are satisfied with his work. If you want the job done right, he is the one to hire.”
Garvey Madden - Midland Industries, Chicago, IL
"For some time now I have been working with Bill Wallace, and I am glad his company is expanding. I am sure this is due to his leadership and the caliber of other Field Engineers he has on staff. He is customer driven first and foremost. He will get the ball rolling while I am filing the required Purchase Requisition to speed up the service call. This approach is far superior to the OEM responses I have received. In addition, Bill is constantly searching for high quality components that can reduce maintenance and consumables expenses. This is over and above what normal service companies do."
Don Perry - Tyco Fire and Building Products - Anniston, AL
“Had much better luck with Bill than the OEM bringing our machine back to new. His rates are very competative and he is willing to work with you to coordinate service visits with other customers in the area to reduce travel costs.”
Henrik Winter - President, Northern Stainless, Pewaukee, WI
“Bill is a personable and qualified Senior Field Engineer. He was able to get our Spectrometer up and running when others had failed. He puts his customer's needs first and makes sure he can acommodate our tight schedules. He routinely goes above and beyond the call of duty. He is a fantastic guy to work with.”
Mike Zinn - Emerson Products - Boulder, CO
Top qualities: Great Results, Expert, Good Value
“Bill has worked on our machines with many different issues and has always done a phenomenal job and is a great guy to work with.”
Dalen Freerks - Nichols Aluminum - Davenport, IA
Comments: : I'd like to offer a testimonial as a small gesture of thanks for the services provided by Bill Wallace and the rest of the staff at Consolidated Spectroscopy. Approximately 18 months ago I went looking for a new company to care for our aging LECO combustion analyzers and Bruker OES instrumentation. I found CSI's web page and contacted them for a quote. Bill and his team provided me with excellent, timely service and went above and beyond my expectations. They all bring an attitude of excellence and integrity to the work that seems hard to find these days. We've had 3 visits for preventative maintenance and repairs since we started working with CSI. All have been successful, positive experiences. CSI's staff of service engineers are knowledgeable and efficient. Work is completed in a timely manner with the utmost attention to detail. If you need support I fully endorse Bill Wallace and his team.
R&D Laboratory Supervisor
Hobart Brothers Company